Privacy Policy

Wuber Limited is a waste-broker service that connects customers with licensed waste carriers in the UK. We act as the data controller for the personal data described below. You can reach us about any privacy matter at neil@wuberapp.com.

• Account details — name, email address and the role you sign up as (customer, carrier or broker).
• Job details — collection address, access notes, preferred collection date and item descriptions.
• Photos — images of the waste you upload so carriers can quote accurately, plus waste transfer notes uploaded by carriers.
• Location data — while a carrier is en route, and only with their explicit permission, the app shares the carrier's device location so the customer and broker can track the vehicle. Sharing stops automatically on arrival or when the job is marked collected.
• Payment data — payments are processed by Stripe. We store only a payment reference and status; we never see or store your full card number.
• Technical data — basic log and device information needed to keep the service secure and working.

Guest requests store your name, email, mobile number, collection details and photos without requiring a password. A secure email link verifies your address and opens your protected booking. Unconfirmed requests expire after seven days and are visible only to Wuber's team, not carriers.

• To create and manage your account and authenticate you.
• To publish your job to carriers so they can quote, and to deliver quotes back to you.
• To take, hold and release payment for a collection, including refunds and cancellations.
• To provide live tracking on the collection date.
• To record proof of lawful disposal via waste transfer notes, as required by UK waste regulations.
• To provide customer support and to prevent fraud or misuse.

Our lawful bases are performance of a contract (delivering the collection you booked), legal obligation (waste duty-of-care records), consent (device location and camera access) and legitimate interests (security and service improvement).

We share the minimum necessary data with the carrier assigned to your job (your collection address, contact details, photos and job notes) and with these service providers:

• Stripe — payment processing and escrow-style authorisation and capture.
• Supabase — database, authentication and file storage hosting.
• Google Maps — map rendering for live tracking.
• Google Ads and Meta (Facebook) — advertising measurement, as described in the next section.

We do not sell your personal data.

Where the law requires it, we ask for your consent through our cookie banner before advertising cookies are used. When advertising measurement is on, two tools run on this website:

• Google Ads tag — records which advert brought you to the site and when a collection request is completed, so we can measure how well our Google adverts perform.
• Meta Pixel — records pages viewed and when a collection request is completed, so we can measure and improve our Facebook adverts.

These tools receive information such as the pages you visit, the fact that a collection request was submitted, and standard device and browser information. They do not receive your payment details or the contents of your bookings. Your clicks and views on our adverts are counted either way; the cookie choice only controls the measurement on this website.

You can change your choice at any time using the “Cookie settings” link in the footer of any page. Declining stops the advertising measurement described here. Data held under this section is handled according to the retention and rights sections below.

The mobile app requests location access only for carriers, only while the app is in use, and only to share a live position during an active collection. Camera and photo-library access is requested only when you choose to add a photo to a job or upload a waste transfer note. You can withdraw either permission at any time in your device settings; the rest of the app continues to work.

Account data is kept while your account is active. Job records, waste transfer notes and payment references are retained for a minimum of two years to meet UK waste duty-of-care and tax record requirements. Live location points are transient and are not stored after a collection completes.

Under UK GDPR you can request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and request a copy of your data in a portable format. Email neil@wuberapp.com and we will respond within one month. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

You can ask us to delete your account and associated personal data at any time by emailing neil@wuberapp.com. We will remove your profile and job content, retaining only the statutory waste and payment records we are legally required to keep.

Data is transmitted over HTTPS and stored in access-controlled databases with row-level security so users can only reach records relating to their own jobs. Card details are handled entirely by Stripe. No online service can guarantee absolute security, but we review our access controls regularly.

Wuber is not intended for anyone under 18 and we do not knowingly collect data from children.

We will update this page when our practices change and revise the date at the top. Significant changes will be notified in the app.

Privacy enquiries: neil@wuberapp.com
Support: neil@wuberapp.com